WhatsApp AI chatbot
that answers from your data
Let AI reply to WhatsApp customers around the clock using your own prices, policies and FAQs — not guesses. When a chat needs a person, your team takes over in the same thread.
- Connect your WhatsApp Business number yourself
- Unlimited team members
- From $9/month
- Hi, do you deliver to Penang? How much is shipping?
- Yes, we deliver to Penang in 2–3 working days. Shipping is RM8, and free for orders above RM150.AI reply · checked against your data
- Can I change the address on order #1042?
- Handed to your team — order changes need a staff check
WhatsApp Business auto-replies vs an AI chatbot
Greeting and away messages are a good start, but they send the same text to everyone. Customers want an answer to their actual question.
| Situation | Greeting & away messages | EazyChat AI chatbot |
|---|---|---|
| Customer asks a specific question | Same message for everyone | Answers the actual question from your data |
| Message arrives at night or on a weekend | “We'll get back to you soon” | A real answer, right away |
| Dozens of chats arrive at once | Staff reply one at a time | AI answers every chat at the same time |
| Question isn't covered by your data | Staff have to spot it | No guessing — handed to your team in the same chat |
| Customers also message on Facebook, Instagram or LINE | Separate apps | All channels in one inbox |
Compared with the greeting and away messages in the WhatsApp Business app.
Everything you need to answer WhatsApp faster
Instant answers, 24/7
Customers who message after hours or on holidays get an answer instead of waiting until morning.
Checked against your data
Every answer must be backed by your business information. If it isn't, the AI doesn't guess.
One inbox for every channel
WhatsApp, Facebook Messenger, Instagram, LINE, Telegram and website chat in one place.
Your team takes over anytime
When an agent replies, the AI steps back automatically, then picks up again when you hand it back.
Photos and files
Receive and send images and documents in WhatsApp chats, just like in the app.
Learns from real questions
Questions the bot couldn't answer are collected for you. Answer once and the AI handles it next time.
Set up your WhatsApp AI chatbot in 3 steps
- 1
Start a free trial
Sign up on the web — nothing to install. Your first month is free.
- 2
Connect your WhatsApp Business number
Click “Connect WhatsApp Business”, sign in with Facebook, and choose your WhatsApp Business Account and phone number.
- 3
Add your business info and turn on AI
Type questions and answers, or import thousands at once from Excel or CSV. The AI starts replying right away.
From $9/month — every feature, unlimited users
AI usage is billed separately from credits you top up. Try it free for one month before you decide.
WhatsApp AI chatbot questions
It's software that replies to customers on WhatsApp automatically. EazyChat's AI reads each message, finds the answer in your business data — prices, policies, FAQs — and replies in the same chat. If it can't find an answer, it hands the chat to your team instead of guessing.
The WhatsApp Business app's greeting and away messages send the same text to everyone. An AI chatbot answers each customer's actual question, remembers what was said earlier in the chat, and passes the conversation to your team when a person is needed.
A WhatsApp Business Account with a verified phone number. In EazyChat, click “Connect WhatsApp Business”, sign in with Facebook and pick the account and number you want to use.
Under Meta's current WhatsApp pricing, replies sent within 24 hours of the customer's last message are free; template messages sent outside that window are charged per message. Meta bills those fees to your business directly — they're separate from EazyChat's plan and AI credits.
English and Thai, matching the language the customer writes in. Messages in other languages, such as Malay, get replies in the language of your knowledge base — so write your business info in the language most of your customers use.
It doesn't make anything up. The customer gets the message you set, the chat is handed to your team with a browser notification, and the question is saved so you can teach the bot for next time.
The Starter plan is $9 per month with every feature and unlimited team members. AI usage is billed separately from credits you top up, and you can try everything free for one month.
Ready for your team and AI to answer customers as one team?
Unify every channel, cut repetitive replies, control accuracy and see real AI costs — before you decide to scale up.
Our team will help assess your channels, message volume and the setup that fits your business.