EazyChat
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AI Omnichannel Chat Platform for Business

Every customer chat in one inbox
with AI that answers from your real business data

Help your team reply faster and more accurately while keeping AI costs under control. Supports LINE OA, Facebook Messenger, Instagram DM, WhatsApp, Telegram and Web Chat Widget — all in one system.

Start free trialSee how it works

Start with the channels you already use — no need to migrate everything on day one.

  • AI answers from your Knowledge Base
  • Grounding Check
  • Humans can take over instantly
  • Unlimited chat history

Built for teams that support customers across many channels — without handing control over to AI.

  • Customer Service Teams
  • Multi-branch Businesses
  • Online Stores
  • Clinics & Service Businesses
  • Agencies
  • AI-adopting Organizations

Still switching between apps to answer customers?

More channels means slower replies and more misses — EazyChat brings everything into a single workflow.

Before EazyChat

  • LINE in one tab, Facebook in another
  • Instagram answered separately on a phone
  • The team coordinates in a separate group chat
  • AI replies without knowing if the information is correct
  • AI costs only show up at the end of the month

With EazyChat

  • Every channel in a single inbox
  • AI answers from your business data
  • The team can take over instantly
  • Discuss internally inside each conversation
  • Monitor AI costs at any time
  • Search history with no time limit

From many apps, many people and many answers — down to one workflow your team controls

Supported channels

The channels your customers already use, in one place

Connect the channels businesses actually use, then manage everything from a single inbox.

  • Supported

    LINE Official Account

    Handle customers from multiple LINE OAs on a single screen

  • Supported

    Facebook Messenger

    Bring page messages into the same inbox as every other channel

  • Supported

    Instagram Direct Message

    Reply to Instagram DMs without switching to your phone

  • Supported

    WhatsApp

    Support international customers and partners on WhatsApp

  • Supported

    Telegram

    Connect Telegram bots to your team and your AI

  • Supported

    Web Chat Widget

    An on-site chat box styled to match your brand

Connect channels per brand or store, and let your team manage them all from one workspace.

AI you can control

Not just AI that can answer,
but AI that knows what it should answer

Grounding Check

Every answer is verified against your data before sending

Before replying, EazyChat verifies that the answer is backed by your knowledge base — reducing guesswork and answers your business never provided.

AI moves fast, but your team stays in control.

  1. 1
    Customer question
  2. 2
    Understand intent
  3. 3
    Search business knowledge
  4. 4
    Verify evidence
  5. 5
    Send answer

  • Remembers conversation context

    AI understands what was said before — customers never repeat themselves

  • Replies in the customer's language

    Whatever language the customer types, AI answers in kind — including Thai

  • Understands real chat typing

    Merges messages typed line by line into a single question

  • Customers can interrupt

    New input cancels the pending answer and reprocesses immediately

  • Configurable AI persona

    Set the name, personality and tone to match your brand

  • Custom fallback answers

    Define exactly what AI should say when it has no supporting data

  • Toggle AI per conversation

    Choose which conversations AI handles and which stay human

  • AI drafts for your admins

    Admins review, edit and send — full control over every reply

Team Workspace

Let AI and your team work together — without talking over each other

AI handles repetitive questions first. When a case needs a human, an admin takes over in one click and AI pauses automatically.

  • AI ↔ Human takeover
  • Internal team thread
  • @mention teammates and teams
  • Read receipts for the team
  • Online status
  • Push notifications
  • Draft messages

No more side group chats — customer context and internal discussion live on the same screen.

Key features

More than a shared inbox

Tools that help your team reply faster, control answer quality and see costs clearly.

  • AI answers from real data

    Every answer is grounded in each brand's knowledge base

  • Answers verified before sending

    Reduces replies that have no supporting data

  • AI-drafted replies

    Admins review, edit and send them personally

  • FAQs from real chats

    Turn actual conversations into knowledge base entries

  • Internal chat per conversation

    Discuss and @mention the team — customers never see it

  • AI cost control

    See costs broken down by brand and store

  • Unlimited chat history

    Search past conversations whenever you need

  • Multiple brands, one account

    Switch stores and manage several teams from one system

How it works

How a single message travels through EazyChat

From the moment a customer says hi to the analytics afterwards — every step in one system.

  1. 1

    Customer messages from their channel

    LINE, Facebook, Instagram, WhatsApp, Telegram or your website

  2. 2

    Message lands in the Unified Inbox

    The whole team sees every conversation in real time

  3. 3

    AI analyzes intent and language

    Works out what the customer needs and which language to reply in

  4. 4

    Searches and verifies the Knowledge Base

    Confirms the answer is backed by your business data

  5. 5

    AI replies — or the team takes over

    When an admin replies, AI pauses automatically

  6. 6

    History and costs are recorded

    Every conversation and AI cost is stored for later analysis

Knowledge Base

A knowledge base that grows from real conversations

No need to write every question from scratch — EazyChat pulls the questions customers actually ask and drafts FAQs for your team to review before use.

Supports Q&A and Excel / CSV files, with search testing before going live

  1. 1.Add Q&A

    Start with the answers your team already knows

  2. 2.Import Excel / CSV

    Upload knowledge in bulk in a single pass

  3. 3.Analyze chat logs

    See what customers really ask

  4. 4.Generate FAQ drafts

    The system drafts FAQs from conversations

  5. 5.Team reviews and edits

    Everything is checked before training AI

  6. 6.Publish to the Knowledge Base

    Organized by store, brand and category

Web Chat Widget

Add AI chat to your website, styled to your brand

Adjust colors, icon, messages and position to match your site, preview before publishing, and configure per store or brand.

Primary color
Brand blue
Icon
Multiple styles
Position
Bottom right
Size
Standard
Welcome message
Fully customizable
Attachment
Restrict file types and size
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Reporting & Cost Transparency

Know what AI answered — and what it cost

AI costs shouldn't be a black box. EazyChat shows real costs broken down by brand and store, so you can plan before budgets balloon.

  • AI response and response-time reports
  • AI costs by brand and store
  • Question-answer history and chat log viewer
  • Unlimited chat history, searchable any time
Who it's for

Designed for teams that actually talk to customers

From small teams just unifying their channels to agencies managing multiple brands.

  • Online stores

    Product, delivery and after-sales questions in one system

  • Clinics & service businesses

    Let AI answer services, opening hours and FAQs consistently

  • Customer service teams

    Cut repetitive replies; humans take over when a case needs one

  • Multi-branch businesses

    Separate knowledge bases and reports per store or branch

  • Agencies

    Manage multiple brands in one account, with data kept apart

  • Organizations adopting AI

    Start with repetitive questions, keeping answers and costs in check

Security & Control

Flexible for teams, controlled at the organization level

Let the team move fast while admins keep full visibility and auditability.

  • Data separated per brand

    Each brand and store's data is kept fully apart — nothing ever mixes

  • Team & member management

    Create teams, add members and structure customer coverage

  • Granular permissions

    Control access per feature, with menus hidden by permission

  • Audit log

    Key actions are recorded and reviewable for accountability

  • PIN login

    An extra identity check before entering the system

  • Thai & English interface

    The interface supports both languages — teams pick their own

Pricing

Two plans, every feature included — pick your size

Start on Starter with a 1-month free trial. Enterprise, for running several branches, is opening soon.

Recommended

Starter

$9/month

($9.67 charged, incl. card fees)

1-month free trial

For a single branch, with any team size

Best for

  • • A single store or branch
  • • Small to mid-size teams
  • • Getting started with AI replies

Includes

  • Every feature included — nothing cut
  • 1 branch
  • Unlimited users
  • 6 chat channels + AI replies
  • Knowledge base, reports & web chat
Start free trial
Coming soon

Enterprise

$49/month

($51.18 charged, incl. card fees)

For multi-branch brands — one price, unlimited branches

Best for

  • • Multi-branch businesses
  • • Brands and agencies
  • • Teams managing several stores

Includes

  • Every feature — same as Starter
  • Unlimited branches — $49 covers all of them, no per-branch fee
  • Unlimited users
  • Knowledge base & reports per branch
  • Manage every branch from one account

The amount charged already includes credit card processing fees — nothing else is added at checkout.

Both plans bill AI usage as you go at 300,000 tokens = $1 — track your AI spend in the reports at any time.

FAQ

Answers to the questions teams usually ask

LINE Official Account, Facebook Messenger, Instagram DM, WhatsApp, Telegram, and a Web Chat Widget you can install on your website.

* Data retention terms depend on your plan or service agreement — ask our sales team for details.

Ready for your team and AI to answer customers as one team?

Unify every channel, cut repetitive replies, control accuracy and see real AI costs — before you decide to scale up.

Start free trialTalk to sales

Our team will help assess your channels, message volume and the setup that fits your business.