AI that helps admins
answer customer chats 24/7
AI answers customer questions from your real business data Anything that needs a human decision is handed over automatically The same admin team, now handling more chats so your business can grow without missing a beat
3 months free+ 20 AI credits
Still switching between apps to answer customers?
Before EazyChat
- Admins answer the same questions over and over, all day
- LINE in one tab, Facebook in another
- Instagram answered separately on a phone
- The team coordinates in a separate group chat
- AI replies without knowing if the information is correct
- AI costs spiral, and you only find out when the bill arrives
With EazyChat
- Every channel in one place
- AI answers from your business data
- AI handles repeat questions; admins handle the decisions
- Discuss with your team right in the chat — no switching apps
- Monitor AI costs at any time
- Chat history kept for up to 3 years
From many apps, many people and many answers — down to one workflow your team controls
Every chat channel, in one place
LINE Official Account
Multiple accounts supported
Facebook Messenger
Chats from your Facebook Page
Instagram Direct Message
Reply to DMs without switching apps
WhatsApp
For international customers
Telegram
Connect your Telegram bot
Web Chat Widget
A chat box on your website
Not just AI that can answer,
but AI that knows what it should answer
Every answer is verified against your data before sending
Before replying, EazyChat verifies that the answer is backed by your knowledge base reducing guesswork and answers your business never provided.
- 1Customer question
- 2Understand intent
- 3Search business knowledge
- 4Verify evidence
- 5Send answer
A chat inbox built for multiple admins and teams
AI handles and filters everyday questions When a case needs a person, AI hands it to an admin automatically Tag @teammates or the @team in charge — no other app needed
- AI ↔ Human takeover
- Internal team thread
- @mention teammates and teams
- Read receipts for the team
- Online status
- Push notifications
- Draft messages
EazyChat is more than a shared inbox
Tools that help your team reply faster, control answer quality and see costs clearly.
AI answers from real data
Every answer is grounded in each brand's knowledge base
Answers verified before sending
Reduces replies that have no supporting data
AI-drafted replies
Admins review, edit and send them personally
FAQs from real chats
Turn actual conversations into knowledge base entries
Internal chat per conversation
Discuss and @mention the team — customers never see it
AI cost control
See costs broken down by brand and store
Chat history for up to 3 years
Search past conversations whenever you need
Multiple brands, one account
Switch stores and manage several teams from one system
How a single message travels through EazyChat
- 1
Customer messages from their channel
LINE, Facebook, Instagram, WhatsApp, Telegram or Web Chat Widget
- 2
Every message lands in one view
The whole team sees every conversation in real time
- 3
AI analyzes the conversation and handles the language
Understands what the customer needs and which language to reply in
- 4
Searches and verifies against your real knowledge base
Confirms the answer is backed by your business data
- 5
AI replies automatically; anything needing a person goes to an admin
When an admin replies, AI pauses automatically
- 6
Analyze chats, then teach the AI more
The system drafts FAQs from real chat questions; your team reviews and saves them to the knowledge base, so next time AI answers on its own
Getting started is easy No need to write FAQs yourself — let AI help
13 easy ways to start
- Upload a file
- Read your website
- Paste Any Text
AI drafts the Q&A for you You just review and save
2The more you use it, the smarter AI gets from real chats
- Real customer chats
- Admin reviews answers
- Saved to knowledge base
Live chat on your website, with AI helping your team reply — styled to your brand
Customize your Live Chat to match your website, and preview it before publishing.
- Theme
- Fine-tune the background, chat bubbles and fonts
- Welcome message
- AI greets visitors based on the page they're viewing
- Suggested replies
- AI offers buttons customers can tap instead of typing
- Attachments
- Customers can send photos and files in the chat
Know what AI answered — and what it cost
AI costs shouldn't be a mystery. EazyChat shows real costs broken down by brand and branch, so you can plan before budgets balloon.
- AI response and response-time reports
- AI costs by brand and store
- Question-answer history and chat log viewer
- Chat history kept for up to 3 years
Designed for teams that actually talk to customers
From small teams just unifying their channels to agencies managing multiple brands.
Online stores
Product, delivery and after-sales questions in one system
Clinics & service businesses
Ads flood admins with more chats than they can handle — let AI answer prices, promotions and opening hours, and hand over only what needs a human decision
Customer service teams
AI takes the repetitive replies, so your team has time for cases that need a person
Multi-branch businesses
AI answers from a separate knowledge base for each branch
Agencies
Manage multiple brands in one account, with data kept apart
Organizations adopting AI
Start with repetitive questions, keeping answers and costs in check
Flexible for teams, controlled at the organization level
Let the team move fast while admins keep full visibility and auditability.
Data separated per brand
Each brand and store's data stays separate — nothing mixes
Team & member management
Create teams and add members to match your organization
Granular permissions
Choose who sees which menus and what they can do
Audit log
Every action is logged and can be reviewed later
PIN login
An extra identity check before entering the system
9 languages
The interface supports 9 languages — pick whichever suits you
Two plans, every feature included — pick your size
Starter
(incl. 7% VAT)
3 months free + 20 creditsFor a single branch, with any team size
Best for
- • A single store or branch
- • Small to mid-size teams
- • Getting started with AI replies
Includes
- Every feature included — nothing cut
- 1 branch
- Unlimited users
- 6 chat channels + AI replies
- Knowledge base, reports & web chat
Enterprise
(incl. 7% VAT)
3 months free + 20 creditsFor multi-branch brands — one price, unlimited branches
Best for
- • Multi-branch businesses
- • Brands and agencies
- • Teams managing several stores
Includes
- Every feature — same as Starter
- Unlimited branches
- Unlimited users
- Knowledge base & reports per branch
- Manage every branch from one account
Both plans bill AI usage as you go: 1 credit = 300,000 tokens. Credits come in fixed packs starting at 10 credits for ฿300 — track your AI spend in the reports at any time.
Answers to the questions teams usually ask
LINE Official Account, Facebook Messenger, Instagram DM, WhatsApp, Telegram, and a Web Chat Widget you can install on your website.
Traditional chatbots reply from preset keywords or menus. EazyChat uses generative AI that understands natural language, remembers conversation context and answers directly from your business knowledge base — and checks that each answer is backed by data before it's sent.
No AI system can guarantee 100% accuracy, but EazyChat is designed specifically to reduce that risk — before sending, the system verifies the answer against your knowledge base, and you decide exactly what AI should say when it has no data, instead of letting it guess.
No. EazyChat is designed as your admins' assistant. AI handles repeat questions and after-hours chats using the data your business provides. Anything without supporting data, or that needs judgment, is handed to an admin in the same chat. Admins can also turn AI on or off per chat, and have AI draft a reply they edit before sending.
Yes. An admin can jump into any conversation, and the moment they reply the system pauses AI for that conversation automatically — and it can be switched back on when ready.
Yes. EazyChat supports multiple stores and brands in a single account, with knowledge bases, teams and reports separated per store or brand — data never mixes.
Currently Q&A entries and bulk Excel or CSV uploads. The system can also generate FAQs from your real conversation history for your team to review before training the AI.
Yes. EazyChat includes a Web Chat Widget with customizable colors, icon, position, size, welcome message and file-attachment settings — with a preview before publishing.
Yes. EazyChat reports AI costs broken down by brand and store, along with AI response and response-time reports, so you can plan usage before budgets balloon.
You can cancel any time by turning off auto-renewal from the billing page in the app. Service continues until your “service valid until” date, then the AI stops answering customers and admins can't reply from Chat Center either — you can still sign in and see incoming messages, which are still saved. The monthly fee isn't refunded pro rata for the remaining time. You can come back any time by paying again (there is no second free trial), and your data is kept as described in our Privacy Policy.
Not as money — but it stays on your account and can be used again if you come back. The monthly fee and AI usage credit are separate: credit is the part you top up yourself, and it is deducted as you actually use the AI.
Yes. You can pay for the next cycle up to 7 days before the due date. Paying early doesn't change your billing cycle — the service is simply extended by one month from the original due date.
For card payments, we charge automatically 1 day before the due date. If the charge fails we notify you, and you have until the due date to update the card or pay yourself. If the due date passes unpaid, the AI stops answering customers and admins can't reply from Chat Center either (you can still sign in and see incoming messages, which are still saved). Once you pay, service resumes and a new billing cycle starts from the payment date — you never pay for the days the AI didn't answer.
Chat history is kept for up to 3 years and stays searchable throughout that period. Retention terms may depend on your plan or service agreement.*
* Data retention terms depend on your plan or service agreement — ask our sales team for details.
Ready for your team and AI to answer customers as one team?
Unify every channel, cut repetitive replies, control accuracy and see real AI costs — before you decide to scale up.
Our team will help assess your channels, message volume and the setup that fits your business.