Question 1

Which channels does EazyChat support?

Accepted Answer

LINE Official Account, Facebook Messenger, Instagram DM, WhatsApp, Telegram, and a Web Chat Widget you can install on your website.

Question 2

How is EazyChat's AI different from a traditional chatbot?

Accepted Answer

Traditional chatbots reply from preset keywords or menus. EazyChat uses generative AI that understands natural language, remembers conversation context and answers directly from your business knowledge base — with a Grounding Check that verifies each answer is backed by data before it's sent.

Question 3

Can the AI make things up?

Accepted Answer

No AI system can guarantee 100% accuracy, but EazyChat is designed specifically to reduce that risk — before sending, the system verifies the answer against your knowledge base, and you decide exactly what AI should say when it has no data, instead of letting it guess.

Question 4

Can an admin take over from the AI?

Accepted Answer

Yes. An admin can jump into any conversation, and the moment they reply the system pauses AI for that conversation automatically — and it can be switched back on when ready.

Question 5

Can I use it for multiple stores or brands?

Accepted Answer

Yes. EazyChat supports multiple stores and brands in a single account, with knowledge bases, teams and reports separated per store or brand — data never mixes.

Question 6

What can I upload to teach the AI?

Accepted Answer

Currently Q&A entries and bulk Excel or CSV uploads. The system can also generate FAQs from your real conversation history for your team to review before training the AI.

Question 7

Can I install chat on my website?

Accepted Answer

Yes. EazyChat includes a Web Chat Widget with customizable colors, icon, position, size, welcome message and file-attachment settings — with a preview before publishing.

Question 8

Can I see AI costs?

Accepted Answer

Yes. EazyChat reports AI costs broken down by brand and store, along with AI response and response-time reports, so you can plan usage before budgets balloon.

Question 9

How long is chat history kept?

Accepted Answer

The system is designed to store and search chat history with no time limit. Retention terms may depend on your plan or service agreement.

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