Terms of Service

1. The service

EazyChat is a unified chat platform with AI that answers customers from a knowledge base the Subscriber builds. It supports LINE Official Account, Facebook Messenger, Instagram Direct Message, WhatsApp, Telegram and a website chat widget.

We may improve, add to or adjust features. If we materially discontinue a feature you rely on, we will give reasonable advance notice.

2. Accounts and free trial

• You must be of legal age and authorised to bind the organisation you sign up on behalf of
• Information provided at sign-up must be accurate and kept up to date
• The Subscriber is responsible for safeguarding passwords and controlling their team members' access
• The service includes a one-month free trial from account creation; one organisation is entitled to one trial
• A Subscriber who chooses to start without a card must add a card or pay before the free trial ends; the system shows that date on the Subscriber's account. If the trial end date passes without payment, it is treated as the due date having passed under clause 4
• Use during the trial remains fully subject to these terms

3. Plans, fees and AI usage

Both plans include the same features; they differ only in how many branches you may manage.

All prices include 7% VAT and payment processing fees; nothing else is added at checkout. We may change subscription fees, credit pack prices or AI usage rates with at least 30 days' notice before they take effect in the following billing cycle.

Starter

THB 299 per month, one branch, unlimited users

Enterprise

THB 1,599 per month, brand-level management with multiple branches, unlimited users

AI usage

Billed on actual consumption in addition to the monthly fee, at 300,000 tokens per credit. Credits are sold in packs at the price shown in the system at the time of purchase. Subscribers can review volume and cost in the in-app reports at any time

4. Payment, renewal and cancellation

The monthly fee is billed in advance and paid through the payment channel we provide: a card via our payment provider (Stripe) or, for some accounts, a bank transfer that our staff record for you. The monthly fee is separate from AI usage, which is deducted from the usage credit the Subscriber tops up itself, based on actual consumption.

• Each successful payment extends the service by one month from the current due date, unless the payment is made after the due date (see below). The system shows a “service valid until” date on the Subscriber's account, and the service is available until the end of that day, Thailand time
• The Subscriber may pay for the next cycle up to 7 days before the due date. Paying early does not change the billing cycle's due date
• For card payments, we charge the card automatically 1 day before the due date and renew the service each cycle until the Subscriber cancels
• If a card charge fails, we will notify the Subscriber, who has until the due date to update the card or pay another way
• If payment has not been received once the due date has passed, the AI stops answering end-customers, and administrators cannot send replies to end-customers from the unified inbox (Chat Center) until payment is made. The Subscriber can still use the management system and the unified inbox to view information and pay, and messages from end-customers are still recorded
• If payment is made after the due date, the service resumes once the payment is recorded in the system, and a new billing cycle starts from the payment date. The Subscriber therefore does not pay for the period in which the AI did not answer
• Cancelling means turning off automatic renewal. The Subscriber may cancel at any time and the service continues until the “service valid until” date, after which the AI stops answering end-customers and administrators cannot send replies to end-customers from Chat Center
• Monthly fees already paid are not refunded pro rata for the remaining time, even if the Subscriber cancels before the end of the cycle, unless required by law or agreed separately in writing
• The Subscriber may come back at any time by paying again; a new free trial is not available
• Remaining usage credit cannot be refunded as money, but it stays on the account and can be used again if the Subscriber resumes the service
• After the service stops, we retain the Subscriber's data as set out in the Privacy Policy under data retention

5. Subscriber obligations for end-customer data

End-customer messages and data in the system are controlled by the Subscriber; we process them only on the Subscriber's instructions. The Subscriber therefore must:

• Have a valid legal basis to collect, use and disclose end-customer data, including obtaining consent where the law requires it
• Publish its own privacy notice to its end-customers and handle their data subject requests
• Avoid bringing unnecessary sensitive data into the system, such as health data, biometric data or full payment card numbers
• Take responsibility for content it or its team sends to end-customers, including AI-drafted replies that have been approved for sending

6. Acceptable use

The Subscriber agrees not to use the service to:

• Send unlawful, deceptive, harassing or infringing messages
• Send bulk messages without recipient consent, or use the service in breach of the connected chat providers' own terms
• Attempt to breach or test system security without authorisation, or deliberately overload the system
• Reverse engineer, copy or resell any part of the system without our written permission
• Create or distribute content that misleads recipients into believing they are communicating with someone other than the Subscriber's business

7. AI limitations and the duty to review

EazyChat's AI answers from the knowledge base the Subscriber builds, and verifies that an answer is supported by that data before sending — which materially reduces the risk of unsupported answers.

Even so, no AI system can guarantee 100% accuracy. We do not warrant that every answer will be correct, complete or appropriate for every situation.

Answer quality depends substantially on the accuracy and completeness of the knowledge base the Subscriber provides.

For matters with legal, financial, health or safety consequences, the Subscriber should require human review before sending, and may disable AI on a per-conversation basis.

8. Third-party channels and services

Connecting chat channels is also subject to those providers' terms and policies, which the Subscriber is responsible for complying with.

If a channel provider changes its terms, suspends the Subscriber's account or discontinues service such that the integration stops working, we will make reasonable efforts to help but cannot be liable for matters beyond our control.

9. Intellectual property and data ownership

• The EazyChat system, software, trademarks and documentation belong to us or our licensors
• Data the Subscriber brings in, including the knowledge base and conversation history, remains the Subscriber's. We claim no ownership of it
• The Subscriber grants us only the licence needed to operate the service, maintain the system and comply with the law
• We may use aggregated statistics that identify neither individuals nor Subscribers to improve service quality

10. Suspension and termination by us

We may suspend or terminate the service for clear breaches of these terms, overdue payment, or where necessary to protect the security of the system and other users.

We will generally warn you and allow time to remedy first, except where immediate action is needed to prevent harm or to comply with the law.

On termination, the Subscriber may retrieve its data within the period set out in the service agreement before we delete it.

11. Warranties and limitation of liability

The service is provided on an “as is” and “as available” basis. We work to keep it continuously available but do not warrant that it will be uninterrupted or error-free.

To the extent permitted by law, we are not liable for indirect or special damages, lost profits, lost business opportunity or reputational harm.

To the extent permitted by law, our total liability for all claims in any single matter will not exceed the fees actually paid by the Subscriber to us in the three months preceding the event.

These limits do not apply to liability that cannot be limited by law, such as fraud or gross negligence.

12. Changes to these terms

We may amend these terms as the service or legal requirements change; the effective date always appears at the top of this document.

Where an amendment materially affects the Subscriber's rights, we will give at least 30 days' notice, and continued use after the effective date constitutes acceptance.

13. Governing law and language

These terms are governed by the laws of Thailand, and the Thai courts have jurisdiction over disputes.

The Thai version of this document is the governing text. Where a translation conflicts with it, the Thai version prevails.

14. Contact

Fullteam Co., Ltd.

Address: Assawin Asset Tower, 5th Fl., 111 Moo 1, Om Kret, Pak Kret District, Nonthaburi 11120

Email: contact@fullteam.tech

Telephone: 02 502 0211